Zip Water UK - Career description
HydroCare Engineer - London

Experience as a Field Engineer is not essential!  We have a team of training specialists to support our new team members.

Based from home our HydroCare Engineers are responsible for undertaking both planned preventative and reactive breakdown maintenance at a range of customer locations within a specific area. 

The Opportunity

• Working independently in the field services team, delivering world-class customer experience in every job, every day, positively contributing to the Area, Regional and National results.  Encouraging customers and users to be passionate advocates of our brand
• Promote Zip products and HydroCare services by using your knowledge whilst on site to recommend and advise customers on the best solution to solve their hydration requirements
• Focused to achieve industry leading first time fix rate through the repair and service of all Zip products, in a timely manner, whilst adhering to all technical and health and safety requirements.
• Complete administration procedures in line with business requirements
• Identify new opportunities to discuss our Zip HydroCare Service Plans and products and frequently providing quotations to offer the best hydration solutions to our customers

Working in an environment where customer satisfaction is key, our engineers deliver the highest levels of customer service and demonstrate a flexible and adaptable attitude coupled with a methodical and organised approach to problem solving and repair.

Following a daily schedule, engineers complete the servicing of products as well as performing reactive maintenance activities as they arise, resolving product technical faults and providing routine technical assistance as and when required.

Skills

• Technical understanding and a background focused on repairs and fault finding
• A natural problem solver with great attention to detail, essential to remain up to date and ensure processes are followed for example replenishment of parts stocked
• Face-to-face Customer Service experience, and an ability to promote products and services 
• UK Driving license
• Previous experience of fault diagnostics
• Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop 

Benefits

• 25 days annual leave plus eight statutory bank holidays
• Buy & Sell holiday scheme 
• Comprehensive training at our head office and in the field; structured induction period with a training specialist 
• Life assurance
• Enhanced maternity, paternity and grandparent leave 
• Company van, tools, phone, uniform, fuel cards and parking assistance 
• Annual Incentive scheme
• Flexible working hours and overtime available 
• Employee rewards and discount platform