Zip Water UK - Career description
Customer Experience Advisor - Dereham, Norfolk

Join the Zip Water team and support our mission to improve the environment by removing single use plastics across UK Businesses.

  • Are you looking for a fresh new challenge?
  • Do you have excellent communication skills?
  • Have you got a background in Customer Service?

If so, this could be the role for you!

The Role:

  • Log of service call requests from the service line and case queues
  • Email responding from the Service case queue
  • Daily Communications with customers internal and external
  • Dealing with incoming customer enquiries primarily by telephone
  • First line Fault Diagnostics
  • Ensure priority customer calls are raised correctly
  • Liaise with customers to advise them of site attendance
  • Invoicing of Service Labour
  • Service call closure on completion of works +6000 per calendar month
  • General Data Entry and admin tasks when required 

What's in it for you? 

  • This is a hybrid working role, with the opportunity to work from home 2 days a week. We only work Monday – Friday, although if we are in the office, we finish at 4pm on a Friday! No evening or weekend working although overtime can be available
  • We offer a fun and lively atmosphere and casual dress code
  • There’s onsite parking – we have plenty of space!!
  • Cycle to Work scheme available
  • 25 days annual leave plus the option to buy more
  • Company Sick Pay (after qualifying period)
  • A market leading company pension
  • Employee rewards and discounts through Perks at Work
  • Option to join Health Care Cash Plan
  • 24/7 365-day access to Employee Assistance Programme through Health Assured
  • Wellbeing programs – your wellbeing is important to us
  • Access to on-going learning and development with our online learning platform
  • Refer a friend bonus
  • Modern canteen and break “chill out” areas
  • You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work

Apply