Why HydroCare?

Why HydroCare Service Plans?

When you buy a Zip HydroTap, you're investing in a quality boiling water tap that is an integral part of your everyday life.

Just like any crucial kitchen appliance, it's important to have peace of mind that when the time comes to change the filter, service your boiling water tap or if you need us for anything else, you're back up and running with minimal effort and inconvenience.

That's why we provide a number of flexible and cost-effective boiling tap service and maintenance plans, providing you with great-tasting drinking water throughout your product's lifetime.

*All HydroCare service and maintenance plans are available to pay by monthly direct debit. HydroCare Refresh must be paid in full annually.

**Please note, HydroCare Premium isn't available if your HydroTap is over 7 years old.

What is limescale?

Over 60% of people in the UK live in a hard water area. Hard water is water that contains a higher concentration of dissolved minerals like calcium and magnesium. When the water evaporates, it leaves behind calcium carbonate deposits.

These limescale deposits build up around the heating element and surrounding area which causes your boiling water tap to work less efficiently and can lead to premature failure whilst affecting the quality of your hot drinks.

Limescale management helps with longevity of your hot tap and is a must for those who live in hard water areas.

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Hard Water Map
Refresh Kit

HydroCare Refresh

The convenient DIY service kits contain all the necessary parts and an easy to follow step by step guide to help you change the filter and complete a basic service - plus a reduced fixed price rate of just £119* for any call out.

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*Reduced rate compared to the normal advertised cost. Parts not included in this fee.

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Features & benefits

Why choose a HydroCare servicing contract option with a visit from one of our award-winning team?

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HydroCare Essential

HydroCare Essential

HydroCare Essential

Our essential service package which includes an annual filter change and sanitisation on your boiling water tap from our award winning, expert HydroCare team - plus a reduced fixed price rate of just £119* for any other call out. Don't forget about limescale management for just an extra £5 per month.

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*Reduced cost to compared to full, advertised price. Parts not included in this fee.

HydroCare Premium

HydroCare Premium

HydroCare Premium

Our complete peace of mind service package which includes an annual filter change and sanitisation on your boiling water tap from our award winning, expert HydroCare team - plus an extended warranty and unlimited call outs (inclusive of parts and labour). Don’t forget about limescale management for just an extra £5 per month.

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*Please note, this option is not available of your HydroTap is 7 years old or older (from date of install or purchase).

Meet our HydroCare team - watch the video here

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