12/01/2021

11.01.2021 - Coronavirus lockdown update: we’re still here for you

Following the government announcement on the 4th January 2021, as the Coronavirus pandemic has worsened in the UK, we wanted to reassure all of our customers and clients that we are remaining open during this period of lockdown. 

 

Supporting essential services 

Zip Water is classed as a critical supplier to our front line services. We are proud to serve our essential workforce and are currently prioritising these customers, whilst working tirelessly to maintain our high service standards during this challenging period.

As with all businesses, our priority is the safety and wellbeing of our own team and all our customers and their employees and we are continuing with an enhanced risk assessment process, as well as adopting social distancing and a strict cleaning regime.

Helpful guidance on managing your drinking water system

If your workplace is closing temporarily, please see our step by step guides on how to prepare your HydroTap, HydroChill or HydroBoil for a period of non-use and what to do to get them back up and running on your return.

Read the step by step guides on our blog:

HydroTap (G4)

HydroTap (G3)

HydroBoil Guide

HydroChill Guide

Alternatively, we can of course safely decommission your drinking water system if you are vacating your premises. Please get in touch for details.

Maintaining your drinking water system to ensure it continues to operate at peak performance is important and we would encourage you to accept any service or maintenance appointment when due.

 

Can we help you with your other drinking water systems?

If your other drinking water service provider is closed for business, please do get in touch and we will do our best to support you. 

 

Returning to the workplace

During this period of lockdown, our engineers will be continuing to upgrade customers’ HydroTaps with our new touch-free Wave and installing other 100% contactless drinking water solutions.

If you are interested in a touch-free HydroTap upgrade or would like to learn more about how we can help you deliver increased hygiene for your drinking water delivery please get in touch here.

 

Other useful contacts: 

If you have a HydroCare plan and would like to request an engineer visit please click here. For all other enquiries, please contact us at hydrocare@zipwater.co.uk. 

We hope you stay safe and healthy. We are all in this together and we will do everything we can to support you during this difficult time and beyond.