25/11/2024

Effortless servicing with HydroCare: dedicated to keeping you hydrated

At Zip Water, we strive to bring effortless hydration to the workplace. Our range of HydroTaps provides filtered, pure-tasting water with just one touch while offering a sustainable alternative to single-use plastic. 

But that’s only the start. Our goal is to deliver the same effortless experience in our HydroCare service plans to simplify the lives of busy Facility Managers and present unmatched value from the installation day onwards. 

How does it work?

With a HydroCare service plan, we ensure your product maintains its peak performance with pre-scheduled appointments. We’ll tell you when your service is due and schedule an appointment for you, so that employees can continue to enjoy delicious filtered boiling, chilled, and sparkling water

The plan includes an annual filter replacement and sanitisation from a member of our directly employed service team plus unlimited callouts – parts and labour – for any unforeseen repair needs. 

And the best part? You won’t have to lift a finger, or worry about hidden costs disrupting your budget. Everything is covered by the subscription fee.  

Market-leading care for market-leading products

We work hard to ensure that we provide market-leading care for our market-leading products. Our commitment to genuine parts, a dedicated team with training assured by City & Guilds, and our fully comprehensive cover allows us to provide this market-leading care.

With this vision in mind, we created the largest support network in the country. Today, we directly employ over 100 engineers and technicians across the UK – at least one per county – so we can be sure that even remote locations will be served swiftly with flexible appointment times. 

But we’re also just one call away when you need us, and you can count on us to be fast and effective. We’ve recently expanded our customer service team to 90+ expert agents, so your average queue time won’t be longer than 30 seconds.

As a HydroCare customer, we prioritise your call-outs and service visits to make sure you’re always enjoying water at its best. You can let us take care of everything and focus on what really matters. 

Service plans for all. Made bespoke for you

Not sure of how all this adds up? Here are a few ways HydroCare makes a difference in your operations:

- Fast and reliable maintenance service, thanks to a network of over 100 fully-trained engineers and technicians across the UK 

- It provides cost savings by covering any unforeseen repair or maintenance expenses

- Pure-tasting water – HydroCare ensures your water-based drinks are always filtered and delicious

- It simplifies your life – pay a fixed amount, stop worrying about surprises and let our service plan take care of your Zip solutions

- It’s tailored to your unique needs – we provide service options for all your water systems, even those made by other companies

- 75 years’ experience – we witnessed the industry evolve and we’re always learning new ways to deliver best-in-class services

Care for a deal?

If all that sounds good, wait until you hear you can enjoy it for free. When you buy a HydroTap before 31/12/2024, you can take advantage of our HydroCare servicing offers – up to 2 years free of charge HydroCare servicing for any new commercial HydroTap installed!

Otherwise, learn more about our range of services and see how HydroCare works for you to simplify maintenance.