26/03/2020

25.03.2020: COVID-19 announcement – change to our service operation

As the Coronavirus situation continues to develop, the safety and wellbeing of our customers and staff is our utmost priority. We are taking practical measures to ensure that we keep people as safe as possible to minimise the spread of the virus in line with Government instructions.

Servicing: 

Many of our products are installed in hospitals, police stations and other emergency services. As such, we have taken the very difficult decision to suspend non-essential* services to allow us to focus on these high priority visits and support our front line key workers; in particular the doctors and nurses who are working so very hard at keeping us all safe.

We understand that this news may be disappointing for our other customers, but we hope you agree that in these unprecedented times we need to work together and support the collective effort to control this crisis. 

Contact centre: 

Another measure we have implemented is a reduced phone service while we work remotely and this may impact our ability to answer calls as quickly as we’d like to. During this time, we kindly request that you contact us via email one of the email addresses below and we will be in touch as soon as possible.

To request an engineer visit: please click here

To place an order contact: newsales@zipwater.co.uk 

To discuss our HydroCare plans contact: hydrocare@zipwater.co.uk 

To contact our finance team contact: accountsreceivable@zipwater.co.uk 

If you need guidance on what to do with your drinking water systems during the period where office and workplaces are unoccupied please see our helpful step-by-step guides: 

Guide to isolating your HydroTap
Guide to isolating your HydroChill 
Guide to isolating your HydroBoil
 

We thank you for your patience and understanding during these difficult times. Please do continue to contact us via email and we promise that as soon as it is safe to resume normal service, we will be in touch. Stay safe everyone.

 

*such as but not limited to, installations, planned service, basic repairs.