16/06/2020

How our HydroCare team is safeguarding you

Ensuring the wellbeing and safety of our customers and staff is paramount. We understand you may have concerns about allowing third party suppliers and their teams into living and work spaces during these challenging times, but we want to reassure you we are doing all we can to keep you safe.

Our number one priority is establishing working procedures that will protect everyone from the risks associated with Covid-19, particularly when it comes to our HydroCare team being out on the road visiting homes and workplaces. 

So, we want to take this opportunity to share further information on how we are keeping you and our HydroCare team safe. 

 

The HydroCare team has implemented additional processes before, during and after appointments to ensure the safety of customers, as well as themselves. 

This includes: 

• - Pre-attendance questionnaires with customers to assess safety and explain procedures 
• - Two metre social distancing wherever possible
• - Regular hand washing and sanitisation 
• - Clean areas in HydroCare vans
• - Regular tool and equipment sanitisation 

We are following government guidelines on safe working practices. You can find out more in the following video: 

If you have any questions please get in touch. 

Returning to work? 

Please help us to support your return to the office. As I’m sure you can imagine, we are currently experiencing a spike in demand for appointments as the country starts to reopen again. If you know when your office is reopening and you require a service appointment with our HydroCare team, we would really appreciate as much notice as possible, so that we can get to you as quickly and safely as we can.

Did you know? We are also able to service non-Zip drinking water products - get in touch to discuss your needs. 

If you have been away from the office for a period of time, we recommend flushing the system. We have step by step guidance on what to do when turning on your drinking water system, including flushing the system, in our blog.

 

 

Due a service at home? 

We are working hard to get to everyone as quickly as possible as the country begins to reopen. If you’re due your annual service at home, we are now offering our residential customers premium Saturday service at no extra charge. Book your appointment here. 

 

DIY service kits 

For those of you who are keen to complete a filter change and basic service of your HydroTap, particularly important if your Zip HydroTap has been unused for a period of 4 weeks or more, but without a visit for the HydroCare Team, we are now pleased to offer HydroCare Refresh DIY Kits.

Our new convenient HydroCare Refresh DIY kits are delivered straight to your door and contain all the necessary parts and an easy to follow step by step guide to help you change the filter and complete a basic service.

Find out more about HydroCare Refresh DIY Kits in our FAQ. 

We understand you will be moving forward cautiously as we navigate the world outside of strict lockdown measures. If you have any questions or are looking for support, please do not hesitate to get in touch. We are here for you.